Buying FAQs
Direct answers about buying features on FurnitureKaro
Searching & Filtering
How can I find furniture in my city on FurnitureKaro?▼
Browse categories, type keywords into the search bar, or filter by major Pakistani cities (Karachi, Lahore, Islamabad, Rawalpindi) and price ranges on the browse feed.
Are both new and used furniture available from private sellers and showrooms?▼
Yes, listings include pre-owned household pieces from private sellers as well as brand-new items from furniture shop showrooms.
Inspecting Furniture
Does FurnitureKaro sell or own the listed furniture?▼
No, FurnitureKaro is an intermediary marketplace platform. The furniture is owned directly by individual private sellers or furniture showrooms.
Does FurnitureKaro verify item condition or guarantee product quality?▼
No, FurnitureKaro does not inspect, test, or warrant the condition or quality of listed furniture. Buyers must physically inspect items in person before handing over payment.
Read Help Article →How can I inspect used furniture before buying?▼
Meet the seller during daylight hours to test frame creaks, joint stability, cushion foam rebound, and check for pests. Refer to our [Used Sofa Inspection Guide](/blogs/how-to-inspect-a-used-sofa) for detailed physical inspection methods.
Read Help Article →Contacting Sellers
How do I contact a furniture seller?▼
Log in to your account and click the "Message Seller" or "Make an offer" button on the listing details page.
Read Help Article →Do I need an account to message a seller?▼
Yes, you must be signed in to a registered FurnitureKaro account to send messages or submit price offers.
What questions should I ask the seller before visiting?▼
Ask about exact dimensions, wood/board material, previous frame repairs, pest history, floor level, and elevator access. See our [Complete Buyer Guide](/blogs/complete-guide-to-buying-used-furniture-in-pakistan) for pre-visit questions.
Read Help Article →Price Negotiation
Can I negotiate the listed asking price?▼
Yes, price negotiations take place directly between you and the seller via the chat panel.
Payment & Delivery
Who handles payment and does FurnitureKaro collect funds?▼
FurnitureKaro does not collect, process, hold, or escrow payment funds. All payments are settled directly between buyer and seller (cash on pickup or direct bank transfer upon physical inspection).
Does FurnitureKaro provide delivery or transport services?▼
No, FurnitureKaro does not provide delivery shipping or loader vehicles. Buyers and sellers arrange pickup vehicles (such as Suzuki pickups or Shehzoor trucks) directly off-platform.
Read Help Article →Problems & Reporting
Can I report an incorrect or suspicious furniture listing?▼
Yes, you can report suspicious listings or incorrect details by clicking the flag/report icon on the listing details page.
Read Help Article →What should I do if a seller does not reply to my message?▼
If a seller does not reply within 24 hours, we recommend browsing other active listings in your city.