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Your trust is our priority. Learn how we handle your personal data responsively and transparently while using FurnitureKaro.
This Privacy Policy ("Policy") describes how Furniture Karo (Private) Limited ("we", "us", "our") collects, uses, stores, and protects your personal information when you use furniturekaro.com ("Platform"). By using our Platform, you consent to the practices described in this Policy. If you do not agree, please discontinue use of the Platform immediately.
Furniture Karo (Private) Limited is committed to protecting your privacy and handling your personal data responsibly. This Policy applies to:
When you register or use the Platform, we collect details to verify identity, complete profiles, and secure your transactions:
| Data Type | What We Collect | Why We Collect It |
|---|---|---|
| Identity | Full name, display name | Account identification |
| Contact | Email address, phone number | Account verification, communication |
| Location | City, area | Show relevant local listings |
| Account | Password (encrypted), account type | Account security and access |
| Listing data | Title, description, price, category, condition, photos | To publish your listings on the Platform |
| Store data | Store name, address, business hours, logo, verification documents | Store verification and profile setup |
| Communications | Messages sent via in-platform chat system | To facilitate buyer-seller communication |
When you visit or use the Platform, we automatically collect certain technical information:
We may receive information about you from third-party services integrated into our Platform, including advertising and analytics platforms. This information is used in aggregated or pseudonymous form to improve our services and advertising effectiveness.
We only use your personal data where we have a valid legal basis under Pakistani regulations:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Name, email, phone, password | Contract performance |
| Publishing your listings | Listing data, photos, location | Contract performance |
| Facilitating buyer-seller chat | Messages, user IDs | Contract performance |
| Store verification | Store documents, business info | Contract performance |
| Platform security | IP address, device info, login data | Legitimate interest |
| Improving Platform | Usage data, analytics | Legitimate interest |
| Advertising optimization | Usage data, advertising identifiers | Consent (via cookie) |
| Sending service emails | Email address | Contract performance |
| Legal compliance | Any relevant data | Legal obligation |
| Fraud prevention | Account, device, usage data | Legitimate interest |
We do NOT use your personal data for automated decision-making or profiling that produces legal or significant effects on you.
We store your data only for as long as necessary to provide service, fulfill legal duties, or resolve disputes:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of account + 2 years after deletion | Legal compliance |
| Listing data | Duration of listing + 1 year after removal | Dispute resolution |
| Chat messages | 2 years from date of message | Dispute resolution |
| Photos and media | Duration of listing + 6 months | Operational purposes |
| Analytics data | 26 months (aggregated) | Platform improvement |
| Legal hold data | As required by law | Legal obligation |
After the applicable retention period, your data is securely deleted or anonymized. You may request earlier deletion of your data subject to our legal obligations.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
Encryption of data in transit using industry-standard TLS/SSL protocols.
Encrypted storage of passwords we never store passwords in plain text.
Access controls only authorized personnel can access user data.
Regular security assessments of our system and storage infrastructure.
Secure cloud infrastructure with data redundancy to prevent loss.
Subject to applicable Pakistani law, you have the following rights regarding your personal data:
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request a copy of your personal data we hold | Email contact@furniturekaro.com |
| Correction | Request correction of inaccurate personal data | Update in account settings or email us |
| Deletion | Request deletion of your account and personal data | Email contact@furniturekaro.com |
| Restriction | Request restriction of processing of your data | Email contact@furniturekaro.com |
| Objection | Object to processing of your data for marketing | Email contact@furniturekaro.com |
| Portability | Request your data in a portable format | Email contact@furniturekaro.com |
We will respond to all valid requests within 30 days. We may need to verify your identity before processing your request. Some requests may be subject to legal limitations.
FurnitureKaro is not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a person under 18, we will delete such data immediately.
If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at contact@furniturekaro.com.
Our Platform may contain links to third-party websites, social media platforms, or services. This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of any third-party services you access through our Platform.
Our Platform integrates third-party advertising and analytics tools. These tools may independently collect data about your browsing behaviour in accordance with their own privacy policies. You may opt out of certain third-party tracking through your browser settings or the relevant third-party opt-out mechanisms.
This Privacy Policy is governed by the laws of Pakistan including:
Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts of Lahore, Punjab, Pakistan.
Furniture Karo (Private) Limited
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