Furniture Marketplace Safety FAQs
Direct answers about safety features on FurnitureKaro
Inspection & Meetings
Is it safe to buy furniture through an online marketplace?▼
Buying online is safe if you inspect the items physically and never pay in advance before receiving the goods.
Read Help Article →Where should I meet a buyer or seller?▼
Meet during daytime in public, well-lit areas, or bring a friend if visiting a private residence.
Read Help Article →How should I inspect used furniture safely?▼
Meet during the day, check the item structurally in a well-lit area, and bring someone along with you.
Read Help Article →How can I protect myself during furniture delivery or pickup?▼
Perform pickups in daylight hours, bring help to lift heavy items, and confirm payment arrival before loading.
Advance-Payment Risks
Should I pay a seller before inspecting the furniture?▼
No, never transfer funds or make advance deposits before seeing and verifying the item in person.
Read Help Article →What should I do if a price appears unrealistically low?▼
Exercise extreme caution and do not send any advance booking deposits, as it may be a duplicate listing scam.
Should I click payment links sent by another user?▼
No, do not click payment processing or deposit links sent by buyers or sellers, as they are often phishing pages.
What should I do if someone asks for an advance payment?▼
Decline the request, stop all communication, and report the user profile to our moderation team immediately.
Read Help Article →Payment Confirmation
Does FurnitureKaro handle or guarantee payments?▼
No, FurnitureKaro does not process payments or guarantee any transactions between users. All payments must be handled directly.
What should I check before arranging furniture pickup?▼
Verify that the item size matches description specs and that the seller has agreed to the final price.
How should cash payments be handled?▼
Hand over cash only after inspecting the furniture, verifying its condition, and taking possession of it.
Who is responsible for the final transaction?▼
The buyer and seller are solely responsible for the safety, verification, and settlement of the final transaction.
Problems & Reporting
How can I recognize a suspicious furniture listing?▼
Watch for prices that are unrealistically low, copy-pasted showroom photos, or sellers pushing for advance deposits.
Read Help Article →What are common furniture marketplace scams?▼
Scams include fake advance delivery bookings, fake bank transfer receipts, and phishing links.
Read Help Article →How can I report a suspicious user or listing?▼
Use the report button on the listing details page or within the chat window to notify moderators.
Read Help Article →What should I do if I believe I have been scammed?▼
Contact your bank or local police (Federal Investigation Agency cybercrime wing) to report the scam and fraudulent accounts.
Does FurnitureKaro resolve disputes between buyers and sellers?▼
No, FurnitureKaro cannot mediate disputes, process refunds, or recover funds. All transactions are settled directly.
Seller Verification
How can I verify the seller before making a payment?▼
Verify the seller by meeting them at a secure location during daylight and physically inspecting the furniture.
Read Help Article →How can sellers avoid fake buyers?▼
Verify bank transfers in your actual bank account balance directly; never trust buyer screenshots or SMS alerts.
Read Help Article →How can buyers avoid fake sellers?▼
Never pay advance deposits or shipping fees before verifying the furniture physical presence.
Read Help Article →Personal Information
What personal information should I avoid sharing?▼
Avoid sharing banking credentials, OTPs, identity card numbers, or passwords with other users.
Account Security
How can businesses keep their accounts secure?▼
Use strong, unique passwords, and monitor active listings on your seller profile dashboard.