Furniture Marketplace Safety FAQs
Direct answers about safety features on FurnitureKaro
Inspection & Meetings
Is it safe to buy used furniture through online marketplaces?▼
Buying pre-owned furniture online is safe provided you inspect the item physically in person before paying any money, and never transfer advance deposits.
Read Help Article →Where and when should I meet a buyer or seller for inspection?▼
Conduct inspections during daylight hours in well-lit areas or residences, bring a family member or friend along, and confirm loader parking before arriving.
Read Help Article →Advance-Payment Risks
Should I ever pay an advance deposit or booking fee before inspecting?▼
No, never transfer funds, token deposits, or booking fees via mobile wallets (Easypaisa, JazzCash) or bank transfers before seeing and verifying the item in person.
Read Help Article →Should I click payment or delivery links sent in chat?▼
No, do not click payment processing or courier tracking links sent via chat messages, as they are frequently phishing pages designed to steal account credentials.
Problems & Reporting
What are common furniture marketplace scams in Pakistan?▼
Common scams include advance deposit requests to hold items, fake courier delivery receipts, edited bank transfer screenshots, and phishing links. Read our [Furniture Buying Safety Guide](/help/safety/buying-safety-guide) for details.
Read Help Article →How do I report a fraud attempt or suspicious user profile?▼
Use the report button on the listing page or within the chat window, selecting the appropriate flag reason (advance deposit demand, fake listing, or offensive behavior).
Read Help Article →What immediate steps should I take if I fall victim to a scam?▼
Immediately contact your bank to block compromised accounts and file an official complaint with the Federal Investigation Agency (FIA) Cybercrime Wing.
Does FurnitureKaro mediate payment disputes between buyers and sellers?▼
No, FurnitureKaro does not resolve financial disputes, process refunds, or handle escrow. All transactions are arranged and settled directly between users off-platform.
How can I spot fake or suspicious furniture listings?▼
Watch for stock catalog photos, prices unrealistically low for solid wood items, and sellers refusing physical inspection. See our [Buying Safety Guide](/help/safety/buying-safety-guide) for anti-fraud details.
Read Help Article →Personal Information
What personal or financial information should I avoid sharing?▼
Never share banking passwords, OTP verification codes, identity card numbers, or mobile wallet PINs with buyers or sellers. Staff will never ask for your password or OTP.
Seller Verification
How can sellers protect themselves against fake payment receipts?▼
Always verify bank transfers by checking your official banking app balance directly. Never rely on SMS payment notifications or screenshots provided by buyers.
Read Help Article →Account Security
How can furniture stores keep their merchant accounts secure?▼
Use strong, unique account passwords, restrict admin access, and regularly monitor active showroom listings on your seller profile dashboard.